Welcome to Alphatross Cargo Transport. Through our services or our website, you accept the following Terms and Conditions. Before proceeding, please read carefully.
Acceptance of Terms
By accessing or using our website and logistics services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Otherwise, it means that you do not agree with us and, therefore, you should not use our services.
Scope of Services
Alphatross provides cargo transport, freight forwarding, and logistics management services within the UAE and internationally. These terms apply to all services, which can be revised or extended when required.
Customer Responsibilities
Customers must:
- Ensure all shipment details are correctly entered and fully updated at the time of booking.
- Ensure that goods are well-packed, labeled, and in complete accordance with all the laws and regulations.
- Make payments, charges, and applicable taxes according to the agreed quote.
- Protect Alphatross against loss or claim due to misleading information or unauthorized goods.
Refusal of Shipments
Alphatross has the right to refuse, hold, or cancel any shipment which:
- Has forbidden or tabooed goods.
- It is not well packaged or safe.
- Breaches either a local or international law.
Inspection Rights
We can then view and examine any shipment seeking safety and security or customs without giving prior notice to the sender or recipient.
Limitation of Liability
While we handle all shipments with care, Alphatross’s liability for loss, damage, or delay is limited to the declared value of the shipment or the amount specified in applicable law or company policy.
We do not cause any kind of indirect, incidental, or consequential damages, including the loss of profits and business interruption.
Pricing & Payments
All the charges will be determined by the published rate of Alphatross or the rate charged during the service delivery.
The terms of payment have to be paid according to the agreed service contract or invoice. The services can be held against the late or unpaid.
Force Majeure
Alphatross will not be responsible for any delay, loss, or damage due to the occurrence of events that are out of our reasonable control, such as natural calamities, strikes, or delays caused by customs or government measures.
Governing Law
These Terms and Conditions will be regulated and interpreted by the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the UAE courts.
Updates to These Terms
We can change or revise these Terms as the case arises. Any alterations will be enforceable when it is posted on our website. The fact that you are still using our services after such updates means that you have accepted our updated Terms.
To contact the company regarding these Terms and Conditions, please use the following contact:
Alphatross Cargo Transport
Email: info@alphatrossct.com
Website: www.alphatrossct.com